Online purchases must be returned within 30 days of purchase with provided shipping label and must be new, unused, and contain all original packaging and accessories. Non-clothing items cannot be returned if opened.
Clothing items being returned must be unworn and unwashed with original tags.
Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit/debit card within 7 days. Please note, depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
If you wish to exchange a product, you must go online and reorder, and process the original item as a return.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.
It’s easy to return a Rapala.com purchase. Here’s how:
Fill out the returns form included in your package. Please be sure to note the item you are returning and the reason for your return using the codes provided.
Once you have completed the form, please box up your return and send it. (We recommend purchasing tracking information to help expedite returns claims.)
ALL RETURNS MUST BE SENT TO:
Rapala.com / Boomerang Distribution Aasa tee 1
Loo alevik, Joelähtme vald 74201 Harjumaa
Please Note: Return Shipping is not Pre-Paid.